Wedding Dress Cleaning FAQ
General Questions
How does MyDressbox work?
It’s simple.
- Head to our Wedding Dress Cleaning options page to choose the service to match your wedding dress style and condition.
- We’ll send you a box with a prepaid return courier ticket.
- Pack your dress in the box and adhere the pre-paid label, take it to your nearest AusPost and they'll give you a receipt with the tracking.
We’ll then clean, steam, repair and return your wedding dress to you in an acid-free MyDressbox.
Do you service [my suburb]?
We mainly use AusPost to transport gowns around Australia. So if AusPost deliver to you (or near you) - Yes, we service your area.
If AusPost don't service you or you'd prefer to arrange your own courier service, please contact us via Live Chat.
How do I send my gown to MyDressbox?
After placing an order, we'll send a Collection Box with detailed instructions and packaging materials to safely send your gown to our cleaning facility.
From there, our professional team will handle your gown with the utmost care throughout the cleaning and preservation process.
What size MyDressbox should I choose?
Choose the service that matches the style and condition of your gown. If your gown is bigger than the options pictured, heavily beaded or very dirty, Live Chat with us to confirm your specific requirements.
What if I choose the wrong MyDressbox?
If your Wedding Dress arrives and you've picked the wrong box, no worries; we will let you know and arrange a credit or upgrade as needed.
How long does it take?
Up to 12 weeks depending on the time of year and how busy we are.
When you place an order, we will ship your box ASAP (normally the following business day!).
Once we receive the dress, we will email you with confirmation and ETA for the return of your gown.
If you need it sooner, no problem - just jump on Live Chat and tell us about your requirements and we'll see what we can do.
Do I need to get my gown cleaned straight after my wedding day?
We recommend getting the dress cleaned within the first year of getting married. In saying that, we clean wedding dresses that are 10+ years old and they come out great. Your wedding is a busy time, so don't rush or stress about it, just get onto it as soon as you can.
I didn’t get my wedding dress cleaned straight after my wedding – can I still use MyDressbox?
Yes, we quite often clean dresses that have been left for months or even years after a wedding. For best results ,we recommend getting your
dress cleaned as soon as possible after your wedding day.
There’s some damage to my dress, should I get it repaired before I send it?
No, but please make reference to the repair when you order your
MyDressbox. We can arrange for repairs to be undertaken for an
additional charge. We will contact you to discuss options.
Questions About Your Gown
Can wedding dresses with beading and or lace be cleaned?
Yes. Mydressbox is perfect for bridal dresses with beading and lace.
There’s damage to my dress, should I get it repaired before I send it?
No, minor repairs are included.
Please make reference to the repair when you order your
MyDressbox. We can arrange for repairs to be undertaken for an
additional charge. We will contact you to discuss options.
My gown is bigger than the ones pictured, can you clean my gown?
Yes! We have bigger boxes which we can order. Just Live Chat us and drop us a pic of your gown and we'll quote you - it normally only takes a couple of minutes.
Can you clean glitter gowns?
Yes! Glitter gowns are no problem for our gentle cleaning process.
Can you clean silk gowns?
We can clean some silks and silk blends. However, natural silks are typically not suitable for our process.
Before placing your order, drop us a pic of your care label via Live Chat and we'll assist you directly.
Other Questions
Can I include my veil?
Yes, for an additional fee. Head to our Accessories page to choose the right add on.
Can I include my overskirt?
Yes, for an additional fee. Head to our Accessories page to choose the right add on.
How does the insurance work?
Your gown is insured against loss and damage from the moment it leaves you until the moment you get it back cleaned, steamed and boxed.
What kind of storage solutions do you offer?
We provide quality storage boxes designed to safely store your gown for years to come.
Our boxes are acid-free and help protect your gown from environmental damage such as light, moisture, and dust.
You can see our standard boxes here
Can MyDressbox clean other types of garments?
While we specialize in wedding gowns, we also clean debutant dresses, flower girls dresses* and christening gowns.
Please contact our team for more information on additional garment cleaning services.
*Flower girl dresses need to be cleaned with a wedding gown as its not cost effective to ship/clean them separately.
Do you have a question that hasn't been answered here?
No problem, contact us on Live Chat or,
Contact Us using the form below.